Busing Frequently Asked Questions

GENERAL QUESTIONS

What is the maximum length of ride time on the bus?

Ideally students will be on the bus no more than 75 minutes each way; however, factors such as student capacity, distance from school, traffic and weather conditions, etc. will affect ride times. We therefore have no maximum ride time.

Why does my child have an assigned seat?

Assigned seats help us be more efficient, lessens student boarding time to get settled so we can get moving more quickly, and ultimately helps keep ride times to a minimum. 

Can my child bring oversized bags, sport equipment, skateboard, musical insrument on board?

We have provided guidelines that list acceptable, limited, and restricted items on the bus.

Can my child eat on the bus?

No. Because the bus is a confined shared space there is potential for others to have allergic reactions. We also want to ensure the bus is kept tidy and that daily cleaning is kept to a minimum so limiting crumbs, spilling, packaging waste will be a big part of that.

Can my child bring a phone or personal electronic device on the bus?

Students riding the bus may carry a phone on the bus with a few guidelines in place:

  • We prefer that students are connecting face-to-face with each other rather than focused on their devices.
  • Our intention is that phones are being permitted so that parents/guardians have a way to contact their child and ensure their safety.
  • Inappropriate use of devices while riding the bus will result in the privilege of having a device being revoked. Inappropriate use includes, but is not limited to: viewing or listening to content that is disrespectful and does not align with the values held by Heritage Christian Academy; bullying or intimidating others through text or apps.
  • While at school, devices will be held by the homeroom teacher of other staff during school hours per the school's policy on personal electronics.
  • Phone or personal electronic devices are the responsibility of the student/family. Heritage Christian Academy and JR Transport are not liable or responsible for loss, theft, or damage to devices.
  • Any personal device found on the bus will be turned into the school office's lost & found.

 

Do I have to meet my child at the bus stop? What if I'm not there on time?

  • Students from Kindergarten to Grade 3 are to be met at the bus stop by a parent, guardian, or responsible older sibling. Please make sure you prepare your child to get off at the correct stop location. Ensure your child asks the bus driver if they are unsure of their stop.
  • Once a child gets off the bus, the driver moves on to the next stop whether or not a parent/guardian is present. We recommend you train your child to scan the stop for you and make eye contact before getting off the bus. If your child does not see you they should alert the bus driver immediately and should not get off the bus. In most situations the student will stay on the bus and the parent/guardian should proceed to the next available stop where they can meet their child.
  • If a child remains on the bus at the completion of the route, the driver will return to the school with the student and they will be supervised in the Out of School Program. Parents will be assessed a fee for the additional mileage back to the school as well as the fees associated with the Out of School Care Program. 

Who is responsible for my child while they are walking to or waiting at the bus stop?

Parents/guardians are responsible for their child's safety and conduct while walking to, from and waiting at a designated bus stop. 

Once the student is on their bus, the bus driver assumes responsibility and upon arrival at school, responsibility falls to the school. 

Can I sign my child up for busing from a daycare provider or co-parent's address?

Secondary stops will not be added to the route, but if there is an existing stop located closer to a registered secondary address, your child is responsible to inform the driver and to know the stop that they will be using. 

REGISTRATION & FINANCE QUESTIONS

Is my student automatically re-enrolled for busing each year or do I need to to take any action to ensure they continue to have service?

To ensure continuity of busing from year to year, you must re-apply each spring.

You will receive an email to re-enrol each spring. Please complete the Re-Enrolment Form as soon as possible so that we have adequate time to address any changes to the route and stops for the following school year.

If you do not reapply before the last day of school, your student will be removed from the bus route for the following year. You would then have to reapply for busing and it may not be available to you if the routes or stops have changed based on those who did apply before the deadline.

How much does busing cost?

For the 2025-26 school year, busing fees at HCA are $1080 per year for each student. Because we collect 25% ($270) at the time of registration, the remaining amount ($810) can be paid $90/month or based on arrangements made with the finance team when registering. 

This amount reflects a significant saving over actual costs thanks to a provincial grant for busing in addition to a small portion of budgeted funds designated by the Society that are generated from the HCA rental revenues. 

Why is the cost the same for everyone regardless of full time need/use?

We do not have a large enough pool of bus users to make it viable for casual or part time use. Our contractual obligation to the transportation provider is set and the minimum cost requires commitment to a seat on the bus full time - regardless of whether a student is physically in that seat. 

Our hope it that interest in busing at HCA continues to increase and we are then able to accommodate more flexibility due to demand.

What if I need to cancel bus service?

When you register, you are committing to a seat on the bus for the duration of the school year. Because we are required to sustain a minimum number of riders to make the HCA bus program viable, we cannot cancel or refund payments. 

  • an exception may be granted based on extenuating circumstances or if the seat that was assigned to you is able to be filled by another student for the remainder of your commitment.

I have a split household and we have payment arrangements. How do we each pay our portion of the busing fees?

We are only able to collect fees from one individual on the registered account. All financial arrangements (legal or otherwise) are the responsibility of the family to manage.

Will we receive receipts for bus transportation fees?

If you require a receipt or a summary statement of your bus transportation account, you may request that directly from the HCESC finance team.